What are integrity lines or services?
What is the difference between a private integrity line and a public facing integrity line?
A private integrity line should only allow staff to make calls, therefore the number should be only advertised within the organisation. Potential topics for callers include harassment, bullying, conflicts of interest, and more. A public-facing integrity line allows members of the public to call or make online submissions. Potential topics for callers may include regulatory breach, equipment misuse, environmental damage but will be organisation-dependent.
Does my organisation have to have both calls and online submissions?
No, it is possible to have one or the other or both.
Why should my business consider having private integrity services at our work?
Every business has HR systems that include a complaints procedure that is usually highlighted in employment contracts or policies. However, for many reasons a person may not wish to make a complaint or even choose to leave rather than deal with an issue that they may see as unsurmountable to address. An anonymous and independent reporting line allows those who do not wish to make a formal internal complaint to alert employers to issues of concern that might otherwise remain buried.
If I don’t officially complain why should my business be worried?
What does this cost my organisation?
Do I have to be anonymous if I use the line?
All our integrity lines are founded with the anonymous guarantee. However, if you are comfortable to do so (you will never be compelled) then you can disclose your identity.
What if I make a lot of fictitious claims in my report?
Why should an organisation consider having a public-facing integrity line?
Organisations that have overarching responsibility of adherence to industry, governmental or environmental regulations may use an integrity line to provide another channel for information from the public. Potential topics are likely to be quite specific.