Our services

The Integrity Line business unit works closely with many organisations to ensure that those with genuine knowledge of private or public issues affecting your organisation are given every possible opportunity to anonymously report what they know.

How it works

Integrity lines may be used in two different ways; private internal use and public-facing.

Private use is where the 0800 number should be confidential within the organisation to give staff the opportunity to speak up anonymously about workplace issues such as harassment, fraud, conflict of interest, individual support and other misconduct. Normally this will be call-based but may also be offered via website forms with password entry.

Public-facing is when an organisation wants information from the public or a section of the public related to an industry or the environment, such as fraud, regulatory breach, environmental damage. This would be both call and website submission based.

PRIVATE LINE: Want to learn how to have a safer and better organisational environment?

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Your organisation joins Integrity Line.​

Your team develops individual scripts.

Individuals call your integrity line or make a submission on the website.​

Reports are delivered to your organisation.

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Outcomes make your organisation a safer environment

PUBLIC LINE: Want to have another channel to learn about issues of concern to your organisation?

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Your organisation joins Integrity Line.​

Your team develops individual scripts.

Members of your organisation report potential misconduct.

Reports are delivered to your organisation.

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Outcomes make your organisation a safer environment

Relevant information is gathered from employees or the community using 0800 numbers selected by each contracted client. The phone lines are monitored 24 hours by our police-vetted call centre agents who follow a script which is developed for each individual party, with the party's input and our support. Our website also allows for customised anonymous online reports. 

The information gathered is then forwarded to your organisation through an agreed email point of contact and should subsequently follow internal policy procedures, as determined or supported by the integrity line owner. Online submissions, following the same customised script, are forwarded directly to the appropriate client and should follow the same internal policy procedures.

For calls, every identifying item is removed from the report before it is forwarded unless the caller agrees to the sharing of those details (this is usually the last scripted question).

Our Call Centre

Our trusted call centre operations are contracted to Telnet, one of the most advanced and trusted centres in this part of the world with all operators based in Auckland. Their digital systems are best practice. Our communications systems are provided and sponsored by Vodafone.

Our agents provide support 24 hours 7 days a week with call answering times tracked and rated for efficiency. Our centre has established a high level of security provisions to ensure our clients and partners are satisfied with all data breach protocols. Our records are also regularly purged so the customer will hold the only copy of any report produced. 

Reviews & Reports

Regular reporting is supplied to each client based on the statistics from all sources. Our Operations Manager oversees our Communications Centre and is available for operational support.

Triaging the data obtained from the integrity line is perhaps the most crucial outcome and should follow your internal policy and process.

Regular reviews will be scheduled to ensure that your expectations are being met.