Important information about your privacy
Collection of information
IntegrityLine New Zealand is the operating name under the Honest Bunch Foundation Charity that helps New Zealanders to fight misconduct at work by providing an independent and anonymous way to pass on information.
IntegrityLine was created to ensure that employees, employers, and organisations are better protected from possible misconduct or aware of issues in need of a management response. It exists to facilitate the safe flow of information within organisations while giving individuals guaranteed anonymity.
We know your privacy is important to you. We have processes in place to ensure that when you contact us or use our services in any way, we meet our obligations to you in accordance with the Privacy Act 2020. Staff all sign confidentiality agreements when they join us, and there are systems and policies in place to prevent them from sharing data inappropriately. The information provided can only be accessed by authorised staff and is protected against unauthorised use, modification, access, or disclosure.
When you call us or use our services online, it is important that you understand how we manage your information. We explain below how we do that.
How we collect and use your information
We know our guarantee to never ask for your name or reveal details of your call or web form submission, unless you knowingly consent, is vitally important to you. You will never be required to provide your name as part of any report that you may supply. Your individual identity details will never be revealed to anyone, except with your consent. Your call or secure online web form will also not be traced. You will not have to make a statement to management or similar. What you choose to report will be forwarded to the relevant and authorised people in your organisation. However, you can choose to provide your contact details in order to give further information if you wish to knowingly do so.
We may collect personal information directly from you when you contact us by any method; including telephone, online, or text. It is discouraged for anyone to include their name, gender, ethnicity, date of birth, or contact details in any report made to IntegrityLine. If you do disclose that personal information, it will only be shared with the organisation upon your consent.
We will not pass on or sell your personal information to any other person, organisation, or company.
Organisations who use the IntegrityLine service choose either no recording of calls, or recorded calls. These recordings are held for three months, then copied to disc and taken off-site and offline. The recordings are not identified in any way, they are coded with the date and time of the call. No name or identifying detail is stored. All recordings are securely held for seven years. All such recordings are used to review the content of the call, not identify the caller in any way.
Information that does not identify you
After your phone call, we create a report that brings together all the information you have told us. Our call takers will check the report contains no information that may identify you.
With form submissions through our website, all identifying details, such as email and IP addresses, are removed. We are unable to check the body of submitted reports and suggest all submitters pay special attention to ensuring nothing stated in the body of the report will identify them.
Who we may share your information with
The non-identifiable report we create from the information gathered from your call is then forwarded to your organisation through an agreed email point of contact and should subsequently follow internal policy procedures, as determined or supported by the IntegrityLine client.
Online submissions are also forwarded directly to the appropriate organisation and should follow the same internal policy procedure.
We require all clients and partners to follow the principles of the Privacy Act, and all have indicated that they have internal policies that require that to occur.
Storage of information
All reports of calls, if the client chooses to record them, are stored securely for seven years, as stated above. No reports or submissions hold any identifiable information in them. The only traceable item is the date and time of the call.
All reports from web submissions are purged from our system a short time after being forward.
Making a complaint
If you have a privacy complaint or concern, especially if you think your privacy has been affected or you wish to complain about our refusal to update or grant access to your information, you should contact us as detailed below for an examination of your complaint.
Contact our Privacy Officer about privacy-related matters:
Phone: 022 108 8928
Address: Integrity Line New Zealand
PO Box 25-392
If after that you are still unhappy, you can complain to the Privacy Commissioner. See www.privacy.org.nz for how to make a complaint.