Important
The Integrity Line is for reporting serious integrity concerns only.
It does not handle property repairs, maintenance, or routine tenancy issues.
For these matters, please contact Kāinga Ora Customer Support Centre (CSC):
- Phone: 0800-801-601
- Email: enquiries1@kaingaora.govt.nz
CSC operates 8:00 am – 8:00 pm Monday to Friday for routine matters, and 24/7 for emergencies such as fire, flooding, or earthquakes that make a home unsafe or uninhabitable.
Issues you can report to Kainga Ora anonymously:
Operational Matters
Operational tenancy and maintenance issues are not handled by the Integrity Line. Examples include:
- Repairs to the interior or exterior of the building (including appliances, hot water and heating, structural or building defects, etc.)
- Utility & service supply issues (including water, power or gas connections, outages, meter problems; or waste service missed collections, etc.)
- Scheduled works & access (including contractor appointments, rescheduling of appointments, notice of entry & communication, etc.)
- Routine tenancy administration (including rent payments and arrears, household changes, pets, parking and storage concerns, etc.)
These must be referred to CSC on 0800-801-601 or enquiries1@kaingaora.govt.nz.